Card charges ‘by stealth’ claim
A credit card provider has denied it is introducing a charge “by stealth”.Nat West credit card holders who opted to join its new rewards scheme are now being billed £3 a month, unless they spend £1000 a month on the card.
Some customers claim the bank gave inadequate warning and is introducing the charge at Christmas when people may not notice.
Nat West says full details were in the written terms people got before registering to join last summer.
Scheme replaced Airmiles
RBS/Nat West group is the second largest UK credit card provider and introduced the Your Points reward scheme last June.
It replaced Airmiles, with Nat West claiming Your Points would be more flexible to customers’ needs.
Your Points allows points accumulated each time a purchase in made using the card, to be exchanged for budget airline flights and holidays.
Cardholders were encouraged to phone up and register to join, but now some lower spending people have complained to BBC’s Money Box, that there was no warning about the charge over the telephone at registration time, and say they feel disappointed and misled.
They have just received leaflets telling them that from 1 December, people who do not spent £1000 a month on their card, will see a £3 a month charge automatically added to their card bill.